You may not be receiving confirmation emails or updates due to no email being placed or an invalid email when you placed your order. Our emails will also occasionally appear in your junk mail folder, so please check that inbox as well.

If you need us to cancel your order for any reason, please get in touch as soon as you can. Once an order is in our system, it can’t be edited and we can’t usually stop our warehouse from completing the shipping process once it has started, so it’s important that you let us know as early as possible. 

If we manage to prevent your order from being dispatched, we will cancel it and you’ll receive a full refund. If we’re unable to do so, don’t worry! You can return your order to us using our Returns Process.

If you would like to request an invoice, you can send us an email and we will be happy to provide it to you. 

If the shipping address needs to be updated and the order is not yet fulfilled, we will be happy to update it on our end. Kindly send us an email at lunna.store. However, once the order is fulfilled, we will no longer be able to make the changes. In this case, you need to monitor the package then, and once it is endorsed to your local courier, you can contact them and request the update.

Our tracking numbers take a couple of days to become active. Tracking numbers have been slow to update despite the packages being shipped as they are processed by our shipping partners. Don’t be alarmed if you get an error message when you track the package. Kindly give it some time to be activated.

Due to the number of packages being handled by our couriers, some of the package statuses are not being updated in real-time. Sometimes, the packages are being delayed because of unforeseen incidents. If you think that the package has been stuck for a period of time, you can contact us and we will be happy to verify the status with our Logistics Team.

Our business is registered in the USA although we partner with several distribution centers (from all over the world) for more efficient handling of our shipments. All of your orders are being quality-checked to their perfection so that you will not be receiving any defective or damaged products.

If the shipping address needs to be updated and the order is not yet fulfilled, we will be happy to update it on our end. Kindly send us an email at trvl-plus.com. However, once the order is fulfilled, we will no longer be able to make the changes. In this case, you need to monitor the package then, and once it is endorsed to your local courier, you can contact them and request the update.

Orders can sometimes take 2-4 days to process after placing the order before shipping out. Please note that it can take up to 48 hours for the tracking number to show activity.

The standard delivery times once the order has been shipped out are as follows;

• USA and Canada: 6-15 days
• Australia, NZ & Oceania: 8-15 days
• Europe & UK: 8-15 days
• Latin America: 9-20 days
• Other countries: 11-30 days